4-H Online FAQs

SYSTEM QUESTIONS:

Where do I go to enroll?

The most direct way is to go to http://v2.4honline.com. You are also welcome to stop by the office, and we will help you.

The system seems to be stuck, and it will not let me go to the next page. How do I fix it?

4-H Online works best with Firefox and Chrome. Often it will not work well with older versions of Internet Explorer. Try using a different browser. 

If you are using a compatible browser, try logging out and logging back in after restarting your browser.

I think I created a family profile, but I can’t seem to log in. What do I do?

If you know the email address you used, you can use click on reset password. If you do not know what email you used, contact the office. 

I received an email. Why?

A few of the emails you receive are automatically generated by the system. Please review them carefully to determine if you need to take any action. If we send your record back to be corrected, we will include an explanation. If you ever have questions about something you have received, please call the office.

PERSONAL INFORMATION QUESTIONS:

Why do I see an “Address Not Verified” warning?

It means the address entered does not match with the USPS database. Try double checking the spellings and abbreviations to correct it.

Why do I see an “Duplicate Address” warning?

If a member has created duplicate accounts, the accounts will need to be merged. If you receive this warning, please contact the Extension Office. 

Does the family name need to be the child’s last name?

No, the family name should be the household name. Each child's first and last name will be recorded on their individual enrollment.

Do I have to enter a middle name?

You must enter something, but it can simply be a middle initial. If the person truly does not have a middle initial, please enter a #.

Why does it ask for another email address after I have already entered a family email?

The email field on the Youth Personal Information page is the email for the youth if different from the family email. No need to enter anything unless the individual youth needs to receive information directly from our office. 

If both parents live at the same address, do I have to enter the address again?

No, only enter the address if it is different from the family address.

What is the box for “second household send correspondence”?

This is simply letting us know if we should send information to multiple places for a child. Examples: If they spend time with parents at two different addresses, or if grandparents help with 4-H projects and would like to receive the information the youth receive.

Why do we list an emergency contact if we already have the parents’ information?

This is in case we need to contact someone on behalf of the child, but the parents are not available. In all emergency situations, we will first try to contact the parents/guardians.

What does it mean to be a youth volunteer?

Most members will not check this box unless they are a club officer or in Junior Leaders.

My child is home-schooled, but we have a school name. How should I list it?

Even if the state has given your homeschool a name (such as your last name), please mark them as home-schooled under the first button for school information.

I am over 18, but it asks for my parent’s signature. May I sign for myself?

Yes, you may type your name in the parent line as well.    

PAYMENT QUESTIONS:

What does 4-H check mean?

It means you will come to the office to pay by cash or check for your 4-H enrollment. You have this option or paying by credit card in the enrollment process.

How do I pay by credit card?

On the payment screen, be sure to click “Add New Card” and follow the instructions.

Can I pay by credit card in the office?

At this time, we cannot accept credit card payments in the office, but you can pay by credit card before submitting the enrollment for review.

Does the online system store my credit card information?

No, 4-H Online does not store your credit card information. It is put into a secure online processing party, so the Extension Office and State 4-H Office are not able to access that information.

I have more than one child. May I pay for them in one credit card transaction?

To better track our invoices, you must put the credit card information in for each child. We cannot combine multiple payments in one transaction; however, you may pay using one check in the office.

Is there a fee cap for larger families?

You may pay for three members by credit card, mark the fourth child in check or cash payment, and the 4-H Online system will waive the fee for four or more members automatically. Please note, Mini 4-H members do not count in the total.

When will my credit card be charged?

Your card will be charged when the Extension Office reviews and accepts member.