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FAQ for 4-H Enrollment

October 23, 2020
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4-H Enrollment is now open, and we want to help you get enrolled today! This list of Frequently Asked Questions can help you navigate the system. If you have a question, but it is not on the list, let us know. 

Please refer to our enrollment announcement article by clicking here. This will provide you will all of the resources you need to get started. 

System Questions:

Q. Where do I go to Enroll?

A. The most direct way is to go to http://v2.4honline.com. You can also get there by going to JoinIndiana4-H.org and click on the box at the bottom of the page. You are also welcome to stop by the office and we can help you out.

Q. The system seems to be stuck, and it will not let me go to the next page. How do I fix it?

A. 4HOnline works best with Firefox and Chrome. Often it will not work well with older versions of Internet Explorer. Try using a different browser. 

If you are using a compatible browser, try logging out and logging back in after restarting your browser.

Q. I think I created a family profile, but I can’t seem to log in. What do I do?

A. If you know the email address you used, you can use the “I Forgot My Password” Feature. If you do not know what email you used, contact the office and we can look it up and initiate the password reset.

Q. I received an email. Why?

A. A few of the emails you received are automatically generated by the system. Please review them carefully to determine if you need to take any action. If we send your record back to be corrected, we will make a note in there for you to know why. If you ever have questions about something you have received, please call the office.

Personal Information Questions:

Q. Why do I see an “Address Not Verified Warning”?

A. It means the address entered is not matching up with the USPS database. Try double checking the spellings and abbreviations to correct it.

Q. Does the “Family Name” need to be the child’s last name?

A. No, the family name should be the household name, and each child can have a different last name, which would be filled in on their individual enrollment.

Q. Do I have to enter a middle name?

A. You must enter something, but it can simply be a middle initial. If the person truly does not have a middle initial, please enter a #.

Q. Why does it ask for another email address after I have already entered a family email?

A. The email field on the Youth Personal Information page is the email for the youth (if different from the family email). No need to enter anything unless it is different from the family email.

Q. If both parents live at the same address, do I have to enter the address in again?

A. No, only enter the address if it is different from the “Family” address.

Q. What is the box for “second household send correspondence”?

A. This is simply letting us know if we should send information to multiple places for a child. Examples: If they spend time with parents at two different addresses, or if grandparents help with 4-H Projects and would like to receive the information the youth receives.

Q. Why do we list an Emergency Contact if we already have the parents’ information?

A. This is in case we need to contact someone on behalf of the child, but the parents are not available. In all emergency situations, we will first try to contact the parents/guardians.

Q. What does it mean to be a Youth Volunteer?

A. Most members will not check this box unless they are a club officer or in Junior Leaders.

Q. What is the Bedford Population?

A. Please select 10,000-50,000 (In 2013, it was 13,380)

Q. What is the Mitchell Population?

A. Please select Town under 10,000 (In 2013, it was 4,305)

Q. My child is Homeschooled, but we have a school name. How should I list it?

A. Even if the state has given your homeschool a name (such as your last name), please still mark them as Homeschooled under the first radio button for school information.

Q. I am over 18, but it asks for my parent’s signature- can I not sign for myself?

A. Yes, you can type your name in the parent line as well.    

 

Payment Questions:

Q. What does 4-H Check mean?

A. It means you will come to the office to pay by cash or check for your 4-H Enrollment. You have this option or paying by credit card in the enrollment process.

Q. How do I pay by credit card?

A. On the Payment Screen, be sure to click the orange box that says “Add Credit Card” and follow the instructions.

Q. Can I pay by credit card in the office?

A. At this time, we cannot accept credit card payments in the office, but you can pay by credit card before submitting the enrollment for review.

Q. Does the online system store my credit card information?

A. No, 4HOnline does not store your credit card information. It is put into a secure online processing party, so the Extension Office and State 4-H Office are not able to access that information.

Q. I have multiple children, can I pay for them all in one credit card transaction?

A. To better track our invoices, you must put the credit card information in for each child. We cannot combine multiple payments in one transaction; however, you can pay using one check in the office.

Q. How does the fee cap work for larger families?

A. If you have more than three members in regular 4-H, you only pay for three of them and the program fee is waived for the rest. Please note, mini 4-H members do not count in the total. If you have more than three, you can only pay for three by credit card, then mark the fourth as a 4-H Check in the payment section, then contact the office and they will fill out the appropriate paperwork to waive the fee.

Q. When will my credit card be charged?

A. Your card is not charged at the time you submit the enrollment. It will not be charged until our office reviews and accepts the member.

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